Shipping policy
SHIPPING POLICY
At Qevzi, we aim to make delivery clear and straightforward.
Where We Ship
Qevzi ships to the Netherlands and selected European and international destinations.
Shipping availability, cost and estimated delivery time depend on your destination and will be displayed at checkout before you complete your purchase.
Netherlands
Standard Shipping: €6.95
Free Shipping: Orders of €55 or more
Estimated Delivery: 7–10 business days
Europe & International Orders
Shipping rates and estimated delivery times vary by destination and will be shown at checkout.
International orders may be subject to local customs procedures, import duties or taxes depending on the destination. Where these charges are not collected at checkout, they may be the responsibility of the recipient.
Order Processing & Tracking
After placing your order, you will receive an order confirmation by email.
Once your order has been processed and tracking information becomes available, we will send it to you by email.
Delivery Times
Delivery times shown on our website or at checkout are estimates rather than guaranteed delivery dates.
Occasionally, deliveries may be affected by carrier delays, customs processing, high-volume periods or circumstances outside our reasonable control.
If there is a significant problem with your delivery, contact us and we will help investigate it.
Shipping Information
Please check your delivery address carefully before completing your order.
If you notice an error, contact us as soon as possible at hello@qevzi.com. Once an order has entered fulfilment, we may not be able to change the delivery address.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, you receive an incorrect item, or there is a problem with your delivery, contact hello@qevzi.com with your order number and relevant details.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Returns
Returns and associated shipping conditions are governed by our Return and Refund Policy.
Contact
Email: hello@qevzi.com
Website: qevzi.com