Refund policy
RETURN & REFUND POLICY
We want you to shop at Qevzi with confidence.
30-Day Return Policy
Qevzi offers a 30-day return period. You have 30 days after receiving your order to request an eligible return.
To be eligible for a return, the product should be in the same condition in which you received it, unused or unworn, with any original tags, seals and packaging intact where applicable. You will also need your receipt or other proof of purchase.
To request a return, contact us at hello@qevzi.com before sending the product back.
If your return is accepted, we will provide instructions explaining where and how the product should be returned.
Please do not send products back without first contacting us, as the appropriate return location may depend on the product and order.
Return Shipping
For change-of-mind returns under our voluntary 30-day return policy, return shipping costs may be the responsibility of the customer unless we tell you otherwise.
If a product is defective, damaged, incorrect or otherwise does not conform to your order, we will handle the return or other appropriate remedy in accordance with applicable consumer law.
Any statutory rights concerning return costs remain unaffected.
Damaged, Defective or Incorrect Products
Please inspect your order when it arrives.
If an item is damaged, defective, incorrect or there is another problem with your order, contact us as soon as reasonably possible at hello@qevzi.com.
Please include your order number and, where useful, photographs or other information showing the problem so that we can investigate and resolve it.
Hygiene and Other Return Exceptions
Certain products may not qualify for return where an exception is permitted by applicable law.
In particular, sealed products that are unsuitable for return for health-protection or hygiene reasons may not be eligible for withdrawal once their seal has been broken.
This may apply to certain cosmetics, personal-care products or other hygiene-sensitive products depending on the nature of the product and how it is packaged.
Personalized or custom-made products and other products legally excluded from withdrawal may also be non-returnable.
These exceptions do not remove your statutory rights if a product is defective, damaged, incorrectly supplied or otherwise does not conform to your purchase contract.
Please contact hello@qevzi.com if you are unsure whether a particular product is eligible for return.
European Union / EEA Right of Withdrawal
Where applicable, consumers have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
Our voluntary 30-day return period provides additional time for eligible returns and does not replace or restrict your statutory right of withdrawal.
During the statutory withdrawal period, you may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for diminished value resulting from handling beyond what is reasonably necessary.
Any legal exceptions to the right of withdrawal continue to apply.
Exchanges
We do not currently operate a direct exchange process.
If you would like a different eligible product or variant, contact us regarding the return of the original product and place a new order for the replacement.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds promptly. Your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Where statutory refund deadlines apply, refunds will be processed within the period required by applicable law.
Contact
For returns, refunds or questions about this policy:
Email: hello@qevzi.com
Qevzi
Wethouder Driessenstraat 94
1107 XM Amsterdam
The Netherlands
KvK: 65253930
VAT / BTW: NL004851763B17